Exam-Pack 70-623: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians
In this video series James Conrad explains how to tame Vista. Along with lots of great tips and tricks, James shows you how to use Vista's tools to keep your home and small-office clients happy and appreciative. By the time you're done you'll thoroughly understand the following Vista support and troubleshooting topics:

* Installing and upgrading
* Customizing and configuring settings
* Configuring security
* Troubleshooting and repairing networking
* Troubleshooting and repairing Vista
* Installing, configuring and troubleshooting various devices
* Assessing your clients' hardware, level of expertise and needs
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