"As an IT professional who works with many different desktop operating systems, applications, networking, mobile devices, and hardware support issues, it's important to be knowledgeable about all of the different computer systems you will encounter in order to resolve support issues promptly. You should have technical expertise, problem solving skills, decision making skills, and a comprehensive understanding of the environments you work in. You must take everything into account including all variables, business and technical requirements and constraints, and come up with a logical approach to troubleshooting the systems. While you may have these skills for older technologies, are you up to speed on troubleshooting the Windows Vista operating system?

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